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Policies & Procedures
Policies & Procedures
Customer Service Policy
Our aim is to provide an efficient, fair and effective service
to our customers. This policy covers the service provided to
customers by the NFOPP Awarding Body and via its
Examinations Boards and Panels.
To find out more you can download the Customer Service Policy here
Customer Service Targets
We aspire to be prompt and efficient at all times.
We aim to provide comprehensive information and assistance.
We endeavour to be polite, helpful, courteous and
friendly.
To find out more you can download the Customer Service Targets here
Equal Opportunities Policy
It is the policy of the NFoPP Awarding Body in relation to all
of its activities and services to oppose and avoid any form
of unlawful or unfair discrimination on the grounds of race,
nationality, ethnic origin, disability, gender,
sexual preference, age, marital status or
religion.
Additional Needs Policy
The NFoPP Awarding Body are committed
to ensuring that all candidates
wishing to undertake qualifications will be
provided, wherever possible, with the means to do so. In
order to facilitate access to the
qualifications, reasonable adjustments will
be made to assist candidates with additional
requirements/needs. Candidates with additional requirements
and/or needs are asked to inform the NFoPP Awarding Body of
any special help they may require in order to take the examinations
prior to the booking of any
examinations.
To find out more you can download the Additional Needs Policy here
Assessment Malpractice Procedure
The NFoPP Awarding Body are vigilant with regards to examination
malpractice. Malpractice consists of acts which undermine the
integrity and validity of assessment, the certification of
qualifications and/or damage the authority of those responsible for
conducting the assessment and certification.
Enquiries, Appeals and Special Considerations Procedure
The examination regulations of the NFoPP Awarding Body make
provision for NFoPP Awarding Body learners to be enabled to
make an enquiry and/or to appeal against a
decision. The facility by which to do so is outlined in
this procedure and it is important the procedure is followed in all
situations.
Exemption Policy
NFoPP Awarding Body recognises prior certificated
qualifications equivalent to NFoPP units for the Level 4
Certificates. NFoPP operates an equality and diversity
exemption policy and welcomes applications for exemption on the
basis of comparable qualifications from recognised institutions
which satisfy the NFoPP Awarding Body criteria for awarding
exemptions.
Replacement Certificate Form
If you have achieved one of our qualifications and lost
your certificate then if you wish to obtain a replacement
certificate you will need to complete a replacement certificate
form. Please download the form below and return this along
with the identification documents and payment.
The certificates issued are legal documents, each with their
own unique certificate number and as such we cannot provide a
replacement without the form being completed and
submitted.
You can download the form
here